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Why Is It Important to Seek Employee Input?

Recently, I had the pleasure of flying with Clive Beddoe, one of the founders of WestJet. Because I use his company so often when talking about the tangible difference in customer experience when employees are engaged, I couldn’t resist a lengthy discussion about the culture that he was so integral in helping create.

I challenged him with an issue that was on my mind after a discussion with an employee of one of my clients. The challenge this manager presented to me was: why is it so important to seek employee input when making changes that impact the employee’s job?

This is one of the key items in the Workplace Engagement Insights survey, and something I passionately believe in. In this case, her team rated this item on the survey the lowest of all 26 items surveyed.

As Clive responded to my question about this, he talked at length about a seemingly small change at WestJet. He said it took a lot of dialogue with employees to convince them that this change was worth doing. He went on to talk about how important he viewed this process in the WestJet culture and how it enabled every WestJet owner to explain the changes to their guests on their flights.

As we talked I also had a revelation. Respect and integrity were core values of the client I was thinking about. Is it not necessary to solicit input and buy-in from employees in order to live up to those core values of respect and integrity? Is respect only about your dealings with guests, clients, or customers?

important to seek employee inputI am reminded of a discussion I had with Tom Peters, a well-respected management expert, over 30 years ago. He told me that living our core values starts with our employees and that they will then adopt those values when dealing with clients or guests. Sound advice. I think keeping company with great leaders like Clive and Tom Peters might be worth the effort.

>> Workplace Engagement Insights provides employee engagement surveys and specializes in helping businesses build high performance cultures. Don’t hesitate to contact us today!

Like this? You might also like:

5 Reasons Why Employee Engagement Matters [Video]

The Top 3 Ways to Improve Employee Engagement [Video]

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Written by Dwight Lacey

Dwight Lacey

Dwight is the President at Workplace Engagement Insights. He leads Workplace Engagement Insights with a clear understanding of the latest employee engagement research, survey best practices, and leadership styles that create successful businesses.

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