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Workplace Engagement InsightsLatest Employee Engagement NewsWorkplace EngagementMerry Christmas! People Don’t Care How Much You Know Until They Know You Care

Merry Christmas! People Don’t Care How Much You Know Until They Know You Care

merry christmasAs we get ready for the Christmas season and step back from our day-to-day lives to think about how we’ve made the world a better place, it’s also the right time to really think about the emotional side of a leadership role.

How are you making your workplace a better place for employees?

People Don’t Care How Much You Know Until They Know How Much You Care

I first came across this adage in a Men’s Christian group over 20 years ago, and it still sticks with me in my work.

I have regularly used it as the basis of my Engagement Leadership Bootcamp. The bootcamp is designed to help raise awareness amongst leaders that even if they know how to set priorities, assess options and make decisions, build budgets, and so on, their job is only partially complete. These are all “management” traits. By and large, many people in leadership positions are reasonably good at these elements of managing.

However, when we think of leadership we need to think of the ability to win the hearts and minds of our employees: to relate to them as people first, to gain trust, to build respect, to listen carefully to people, and to be interested in what they have to say. Leaders need to make people feel they are valued and the work they do is valuable. They must connect the job of each person to the vision of the company.

These traits are the traits of real leaders. 

Failing to accomplish these is a failure of leadership. You may be able to say you were good at managing, but you would not be able to claim to have been a good leader.

All too often when people get promoted to a management level job, they think that all they need to know is how to assess and solve problems. Of course, those are important skills for leadership. But they often fail to realize that their real success comes from building a team that truly feels like they are trusted, understood, and valued. To do that, leaders must understand the emotional side of the job.

The single biggest element of the transition to a management level position is empathy and the ability to see the other person’s perspective. For example, when we talk about a challenge how does the other person perceive the conversation we are having? Are they afraid? Feeling that they need to comply because the “boss” is talking? If so, you have failed at empathy.

The biggest rallying cry for all leaders who want to be great leaders is to remember: People don’t care how much you know until they know how much you care.

Warm Wishes for the Holidays!

With that in mind, I hope you have a wonderful holiday season, both with your teams at work and at home with friends and family.

And as you enter 2017 ready to achieve success, remember how important the emotional side of leadership truly is.


Want to learn more? Contact me to talk about my half-day Leadership Boot Camp. 

Want more tips for improving employee engagement? Click here for my FREE cheatsheet: Improving Employee Engagement in Just 10 Minutes.

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Written by Dwight Lacey

Dwight Lacey

Dwight is the President at Workplace Engagement Insights. He leads Workplace Engagement Insights with a clear understanding of the latest employee engagement research, survey best practices, and leadership styles that create successful businesses.

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