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Workplace Engagement InsightsLatest Employee Engagement NewsWorkplace EngagementHow an Employee Engagement Survey Might Have Helped Wells Fargo Avoid Scandal

How an Employee Engagement Survey Might Have Helped Wells Fargo Avoid Scandal

Workplace engagementMonths after firing the CEO and the Head of Retail Banking, it looks like the Board of Wells Fargo is coming under fire for a lack of governance oversight on practices regarding fraudulent sales practices.

While I am not claiming that just doing an engagement survey will prevent situations like this from happening, engagement surveys do give employees an outlet to anonymously report concerns and problems to management – allowing leaders to make changes before scandal strikes.

A survey is not about the “soft stuff”. It is not a “nice to have”. Here’s how a survey can be instrumental in helping organizations avoid situations like the one facing Wells Fargo today:

  1. It establishes hard quantitative data to gauge the wellbeing of your employee base.
  2. It begins a process of dialogue to uncover issues precisely like the ones that surfaced at Wells Fargo, and potentially those at CBC (yes, Jian Ghomeshi is back in the news) and TD Bank.
  3. It is a tool for the Board to ask tough questions of the CEO and senior management about what they are doing to gain full levels of productivity in their workplace.
  4. It helps build a culture of conversations that get out ahead of major issues in the workplace.

Squealer lines have been in use for some time; however, they only give an outlet for the truly aggrieved and lack the consistency of a properly executed survey and follow-up process.

Taken seriously and fully embraced as a strategic advantage, the engagement survey is a powerful element of building a positive high performance culture rather than one based on fraud and fear.


Workplace Engagement Insights will help your organization build a high performance culture of engaged employees and great leaders. Get a free consultation with me to discuss your business needs.

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Written by Dwight Lacey

Dwight Lacey

Dwight is the President at Workplace Engagement Insights. He leads Workplace Engagement Insights with a clear understanding of the latest employee engagement research, survey best practices, and leadership styles that create successful businesses.

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